Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should take a look at? Here's how to reach the Non Gamstop Casinos team, and what we can and can't help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of working days. Please include the name of the casino or the page you're referring to if your query relates to specific content on the site — it helps us track down the right context quickly.
What we can help with
- Corrections or updates to information on a casino review, including changes to bonus terms, licensing details or payment options
- Suggestions for a casino not currently featured that you think deserves a look
- Feedback on how we rate and rank the sites listed on our full list of non Gamstop casinos
- General questions about how the site works, including how we approach affiliate relationships
- Feedback on our approach to responsible gambling content and resources
What we can't help with
We're an independent review and comparison site — we don't operate any casino, hold customer funds, or have access to individual player accounts. If your enquiry is about a deposit, withdrawal, bonus that hasn't credited, or account verification, that has to go through the casino itself, using the support channel listed on their own site. We simply don't have the access or authority to intervene in account-level issues, no matter how minor.
Similarly, if you're looking for support around gambling habits, please see our page on responsible gambling, which covers self-exclusion tools and where to find independent support organisations.
Before you get in touch
A few quick checks can sometimes save you a message:
- If you're asking about a specific offer, check the material terms listed directly beside it on the casino's own promotions page — bonus terms can change without notice
- If your query is about eligibility or UK gambling law, our page covering non Gamstop casinos in the UK goes into more detail on how these sites operate outside the Gamstop scheme
- If you want to know more about who writes and reviews this content, take a look at our About Us page
How we handle your message
We treat every message on its own merits. Feedback that helps us keep reviews accurate — such as a change to a welcome offer's terms, a licensing update, or a new payment method being added by a casino — is particularly useful, since this is a fast-moving market and details can shift between our review cycles. We don't guarantee that every suggestion will change how a site is ranked, but we do read and consider all of it.
For full detail on how the site is run, including our commercial relationships, see our Terms and Conditions.
A note on commercial relationships
Non Gamstop Casinos may earn commission when readers sign up with a casino through a link on this site. This doesn't affect the order in which sites appear or the ratings we give them — those decisions are made separately from any commercial arrangement. If you have questions about how a specific brand ended up on our list, our contact address above is the place to ask.